ServiceNow Integration Developer

Role overview Build and support integrations that exchange service tickets between a service management platform and external applications. The work spans configuration and scripting, testing, production monitoring, incident resolution, and maintaining reusable integration patterns so new partners can be onboarded efficiently.

Responsibilities - Configure and develop ticket-exchange integrations using an integration design tool, combining low-code setup with scripting where needed. - Build two-way exchanges of incident, request, change, or problem records, including updates to status, comments, work notes, and attachments. - Develop and unit-test integration services and scripts, using mock endpoints where appropriate. - Participate in system and user acceptance testing; investigate failures by reviewing logs, message payloads, and HTTP requests. - Monitor production integrations, resolve failed or stalled messages, replay transactions, and support platform upgrades through regression testing. - Create reusable integration templates, maintain documentation, and follow development and source control practices.

Requirements - Around two to six years of experience developing on a service management platform and working with integration tools. - Practical experience with REST or SOAP integrations and an integration hub, an eBonding platform, or a similar ticket-exchange solution. - JavaScript development skills, including server-side and client-side scripting; experience with business rules, script includes, or workflow tools is relevant. - Understanding of JSON or XML, web services, authentication and credential handling, and IT service management processes. - Knowledge of SQL and database concepts, cloud services, and integration testing. - Strong troubleshooting, communication, and prioritization skills, including the ability to work with external technical teams and respond quickly to issues.

Nice to have Experience with a specific ticket-exchange integration product, integrations to issue tracking or CRM systems, platform certifications, and familiarity with automated testing or DevOps practices.