Senior IT Engineer

Role overview Shape and improve internal IT services, combining senior technical support with service engineering, automation, and practical uses of AI. The role spans incident ownership, systems reliability, employee technology workflows, and longer-term improvements, with responsibility for making services more secure, efficient, and easier to use.

Responsibilities - Take complex IT incidents and requests from investigation through resolution, while maintaining reliable internal systems. - Apply service management practices to incidents, changes, problems, and ongoing service delivery; improve processes, documentation, and employee experience. - Find repetitive work to automate, and build integrations or AI-supported workflows for service delivery and productivity. - Improve onboarding, offboarding, access provisioning, and software lifecycle processes. - Own improvements to IT services: gather stakeholder needs, prioritize work, maintain roadmaps, and measure results. - Coordinate technical changes with Security, People, Finance, Procurement, and Engineering; communicate plans and risks clearly.

Requirements - Strong experience in corporate IT engineering, systems engineering, or IT service management in a technology or SaaS environment. - ITIL certification and practical experience with incident, change, problem, and service management. - Ability to troubleshoot complex issues involving identity, access, devices, applications, and integrations. - Hands-on experience with Apple devices, Okta, Google Workspace, Slack, and Atlassian tools. - Experience building automation with APIs, scripts, integrations, or workflow tools, and using AI to improve internal operations. - Strong ownership, prioritization, stakeholder management, and communication skills; experience improving employee lifecycle workflows.

Nice to have - Experience designing AI-enabled IT workflows, working with AI agents or knowledge systems, or integrating HR, identity, finance, asset, and service platforms. - Background in internal tooling, operational reporting, security, compliance, endpoint management, governance, or technology migrations.