Client Growth & Success Principal Manager- Health Plans

Role overview Lead strategic relationships with large employer health-plan clients, helping them increase program adoption, improve member engagement and outcomes, and sustain long-term partnerships. The role combines executive advising and data-informed recommendations with hands-on coordination across client stakeholders and internal clinical, implementation, product, analytics, and marketing teams.

Responsibilities - Build trusted relationships with executive, HR, benefits, clinical, and operational leaders, and align program goals with each organization’s priorities and measures of success. - Advise clients on program operations and growth, using performance data to recommend improvements to adoption, engagement, outcomes, and satisfaction. - Prepare and present executive business reviews, return-on-investment analyses, and tailored strategic recommendations. - Track client health, identify partnership risks early, and lead plans to improve adoption, retention, and long-term value. - Keep complex client decisions moving by proposing clear recommendations and next steps across long, multi-stakeholder processes. - Coordinate internal teams and client partners on workflow improvements, operational needs, and member engagement initiatives.

Requirements - At least 8 years in client success, strategic account or partnership management, consulting, or a similar healthcare-facing role. - Experience building enterprise partnerships that improve adoption, retention, revenue, or other measurable business outcomes. - Ability to navigate large, matrixed organizations with executive, clinical, operational, and technical stakeholders. - Knowledge of benefits design, healthcare delivery, clinical operations, population health, and value-based care. - Strong executive communication, presentation, analysis, and problem-solving skills, including the ability to turn data into practical recommendations. - Highly organized, able to influence without direct authority, manage competing priorities, and travel as needed.

Nice to have - Experience expanding programs across large, geographically distributed populations.

Benefits and work setup - Remote role for candidates based in the U.S. who are authorized to work for any employer; visa sponsorship is unavailable. - Listed annual salary range: $150,000–$175,000, with bonus eligibility and possible equity participation. - Benefits include employer-sponsored health, dental, and vision coverage, retirement savings, manager-approved unlimited vacation, and paid parental leave of 16 weeks for delivering parents and 8 weeks for non-delivering parents.