Billing Operations Analyst 1

Role overview

Support billing operations by responding to customer and internal questions, investigating account issues, and helping maintain accurate billing and revenue records. The work spans customer onboarding, month-end close, reporting, and process controls, with frequent coordination across sales and other operations teams. This is a remote role based in Mexico City and requires fluent Spanish and English.

Responsibilities

- Manage incoming billing queries and resolve customer issues, escalating findings and analysis to the appropriate internal teams. - Set up customers in billing and financial systems and prepare large data sets for billing reports and investigations. - Support month-end close by tracking recurring billing, approvals, customer credits, and revenue-related account analysis. - Help develop and apply controls and processes for revenue and invoicing. - Contribute to internal and external audits and prepare ad hoc customer financial reporting. - Communicate complex issues clearly, meet response timelines, and work with other teams to address underlying causes.

Requirements

- Strong experience in billing, revenue, or order-to-cash operations. - One to three years of experience in an operations role. - Advanced Excel skills, including working with large data sets, pivot tables, and lookup functions. - Experience handling high transaction volumes with close attention to detail. - Strong problem-solving, interpersonal, and written and verbal communication skills. - Professional fluency in Spanish and English; periodic weekend work is required.

Nice to have

- Experience with enterprise resource planning, billing, or customer relationship management systems. - A degree or equivalent experience in accounting, finance, or business.

Benefits and work setup

- Remote work based in Mexico City, with occasional travel for project or team meetings. - Benefits vary by location and include paid time off, parental and wellness leave, healthcare, and retirement savings.