Senior Director Financial Services Analytics

Role overview Lead customer analytics and data science for insurance client accounts, owning both executive relationships and the work delivered by analytics teams. The role combines hands-on modeling with roadmap setting, campaign measurement, and partnership across strategy, marketing, data, engineering, and operations. The focus is turning customer, call center, and omnichannel data into decisions about acquisition, retention, customer value, and investment effectiveness.

Responsibilities - Advise senior client leaders and align analytics priorities with business outcomes, including in ambiguous or changing environments. - Set multi-year account roadmaps, modeling standards, and data quality and governance practices for regulated work. - Build and validate segmentation, propensity, response, and customer lifetime value models; guide implementation and measurement. - Design and assess incrementality tests, including holdouts, and use findings to refine campaign targeting and investment. - Shape contact strategy across timing, frequency, channel mix, and efficiency thresholds; present findings as clear executive recommendations. - Lead and develop analytics teams, coordinate with client and delivery partners on data and platform needs, and contribute to proposals and account growth.

Requirements - 15+ years in analytics, data science, or a related field, including leadership of modeling delivery across multiple clients or complex portfolios and management of senior leaders. - Hands-on modeling experience in Python or R, including code review. - Direct response analytics experience, including campaign measurement, holdout and incrementality design, response modeling, and acquisition cost economics. - Working depth in propensity, response, and customer lifetime value models, with the ability to assess features, validation, and implementation. - Proven ownership of analytics initiatives from model design through deployment and measurement. - Executive communication skills and experience leading analytics teams across onshore and offshore delivery.

Benefits and work setup - Full-time, permanent role; the listing identifies Maryland as the remote location and notes that travel may be needed for client accounts. - Hybrid office attendance may apply to employees who live within commuting distance of a hub; expectations vary by location and role. - Listed benefits include medical, dental, and vision coverage; life and disability insurance; a 401(k); flexible paid time off; paid holidays, sick and safe leave, and parental leave.