Remote job
Bilingual Insurance Healthcare Customer Support Associate - Spanish-English - Remote USA
Job details
About this role
Role overview
Provide remote customer support for people seeking help with insurance and healthcare-related questions. You’ll respond to incoming customer communications, research information, explain available answers clearly, and work toward compassionate resolutions while protecting sensitive patient information. This is a bilingual service role conducted in English and Spanish, reporting to a team leader.
Responsibilities
- Handle incoming customer contacts through the assigned support channels. - Research account, coverage, product, or service information to resolve questions accurately. - Explain answers and next steps in a clear, patient, and respectful manner. - Apply privacy and security practices when handling protected healthcare information. - Contribute to a consistent, high-quality customer experience and team performance. - Participate in instructor-led virtual training, coaching, and ongoing skills development.
Requirements
- Fluency in both English and Spanish. - At least six months of customer service experience. - High school diploma or equivalent qualification. - Basic computer proficiency. - Ability to follow HIPAA-related privacy requirements and handle patient information with integrity. - Reliable high-speed internet with download speeds above 15 Mbps. - A suitable headset for remote customer support; a USB-wired headset is recommended, while Bluetooth headsets may not be accepted.
Benefits and work setup
- Fully remote position within the United States, subject to hiring availability by state. The listing excludes Alaska, California, Hawaii, Illinois, Montana, and candidates outside the United States; some additional states and Washington, D.C. may be considered only for specific business needs. - Base pay listed at $17–$18 per hour, with potential performance bonuses. - Depending on position and eligibility, benefits may include paid time off, tuition reimbursement, and health and wellness incentives. - Online instructor-led training uses webcam and audio participation, with additional coaching and access to professional development courses.