IT System Analyst

Role overview

Support an enterprise cloud development program by coordinating operational, security, and inventory workflows across technical teams. The work combines ticket triage, account administration, system and website monitoring, vulnerability follow-up, and reporting for cloud environments.

Responsibilities

- Triage incoming service tickets, route work to the appropriate team members, and track service-level and performance metrics. - Submit account access requests and prepare quarterly recertification reports for cloud accounts. - Distribute vulnerability findings to engineers and administrators, coordinate remediation milestones, and contribute to regular security reviews. - Review cloud health and system alerts, investigate issues, and coordinate follow-up with system teams. - Maintain website and certificate monitoring, schedule maintenance windows, and coordinate service-account password changes. - Gather audit evidence and maintain asset records, including discovery follow-up and monthly or quarterly cloud inventory reports.

Requirements

- U.S. citizenship and ability to obtain a Public Trust clearance. - Bachelor’s degree plus at least two years of related experience, or a master’s degree. - Strong written and verbal communication skills. - Ability to coordinate across technical and business stakeholders.

Benefits and work setup

The source describes paid time off, paid parental leave, health, vision, and dental coverage, a retirement plan with employer match, and funding for training and education. It lists an annual base salary range of $90,000–$115,000.