Customer Service Incident Coordinator - Arabic & French

Role overview Coordinate support for people and organizations responding to fraud, identity theft, or data breaches. You’ll gather and assess incident information, guide customers through available assistance, and keep cases moving by coordinating communications, evidence, and remediation with relevant parties.

Responsibilities - Interview customers and clients by phone to collect details about suspected or confirmed incidents. - Assess available information, determine incident severity, and identify appropriate support or remediation. - Explain services clearly, manage expectations, and act as a timely point of contact for customers, clients, and internal specialists. - Gather and preserve case evidence, prepare correspondence, and coordinate with creditors, authorities, legal counsel, and other parties. - Organize incident administration, including document transfers, approvals, mailings, reporting, and case updates. - Maintain accurate case notes, track progress, close resolved cases, and prepare final reports.

Requirements - Fluency in Arabic, French, and English, with strong written and spoken communication skills. - Customer service or client-facing experience, including support in sensitive or high-pressure situations. - Ability to assess information, solve problems, prioritize multiple tasks, and meet deadlines with limited supervision. - Strong listening, interpersonal, organizational, and collaboration skills. - Proficiency with Microsoft Office and confidence learning customer, claims, or incident management systems. - Care and accuracy when handling records, reviewing data, preparing communications, and coordinating secure document transfers.

Benefits and work setup The role is remote, with occasional in-person attendance at work events if requested. The schedule is Wednesday through Sunday, 2:00 p.m.–10:30 p.m. The source also describes flexible working arrangements and support for reasonable adjustments.