Customer Account Management, Senior (French or Italian speaker)

Role overview

Senior field-based Customer Account Manager responsible for protecting, growing, and strengthening relationships with strategic enterprise customers in the life sciences serialization and compliance space. The role owns the full commercial lifecycle for a Track & Trace product line, including renewals, compliance expansion, pipeline development, forecasting, and introduction of new automation-driven business processes. It is an outside sales position requiring frequent on-site customer engagement, executive relationship management, and intentional territory planning across an assigned portfolio.

Responsibilities

- Execute a high-touch field sales model with regular travel to customer sites to build presence, run executive sessions, and drive strategic initiatives. - Plan and lead in-person Customer Operational Reviews, Executive Business Reviews, and commercial planning sessions with C-suite and senior leaders. - Serve as the primary commercial owner for assigned accounts, developing long-term strategies that maximize recurring revenue and customer value. - Maintain detailed account plans and forecasting discipline using structured commercial sales methodologies and AI-assisted planning tools. - Identify expansion opportunities, qualify supply chain transformation referrals, and coordinate hand-offs with adjacent product sales teams. - Partner cross-functionally with Customer Success, Professional Services, Product Management, Marketing, and Solution Consulting to deliver customer outcomes.

Requirements

- 6+ years of outside sales, field-based enterprise account management, or strategic enterprise software sales experience managing tier-1 accounts. - Demonstrated history of regular travel (up to 20%) for face-to-face executive engagement and on-site business reviews. - Proven success protecting and expanding recurring software revenue in complex enterprise environments. - Strong commercial negotiation, opportunity qualification, forecasting, and account planning skills. - Experience with CRM systems and structured sales methodologies, ideally MEDDPICC or similar. - Native proficiency in French or Italian plus excellent written and spoken English.

Nice to have

- Background in life sciences, healthcare, supply chain, ERP, or enterprise SaaS. - Familiarity with pharmaceutical compliance, serialization, or supply chain operations. - Experience in cross-functional enterprise commercial organizations.

Benefits and work setup

- Field-based outside sales role with frequent on-site customer engagement. - Estimated EMEA base salary range €70,000–€95,000, with total compensation including commission, bonus, and benefits.