Customer Success Specialist

Role overview Support educational institutions as they introduce and run on-demand tutoring services for students. You will manage day-to-day relationships with assigned partners, help them use administrative and reporting tools, and work with a customer success manager on larger accounts. The focus is on strong service, student participation, and helping partners understand program performance and value.

Responsibilities - Train client staff on administrative tools, dashboards, and reporting platforms, including through on-site visits and presentations. - Respond promptly and knowledgeably to partner questions and support needs. - Maintain relationships with program contacts and other stakeholders, coordinating with customer success and instructional colleagues. - Review usage data to track account health, identify trends, and prepare customized reports on outcomes and impact. - Advise partners on ways to raise awareness, encourage participation, and support student success. - Coordinate with operations, training, and product teams to deliver programs to client specifications; assist with account retention and growth.

Requirements - Bachelor's degree and at least 1–3 years of experience in an education-related field. - Strong organization and project management skills. - Ability to take ownership of customer relationships and advocate for partner needs. - Clear written and verbal communication and presentation skills. - Collaborative, resourceful problem-solving and the ability to learn new tools and approaches. - Computer proficiency, including Microsoft Office and familiarity with internet services; ability to work effectively with remote colleagues.

Nice to have Experience with educational technology or education work is preferred; former teachers are encouraged to apply. The source notes a preference for candidates in specified southeastern and northeastern states, as well as Minnesota.

Benefits and work setup Travel is required for client visits, on-site support, and in-person presentations. The source lists a U.S. pay range of $60,000–$65,000, with compensation tied to experience and skills.