Sr Solutions Analyst

Role overview

A senior advisory role within a software portfolio and product organization, focused on guiding retail customers across Latin America through complex technology modernization journeys. The position helps retailers move from legacy environments toward a unified commerce platform and adjacent solution offerings by engaging directly with customer stakeholders to assess operations and design transformation paths. It is a customer-facing, cross-functional role that may also extend to strategic engagements in the United States and other markets.

Responsibilities

- Lead discovery sessions, workshops, and strategic discussions with retailers to map current operations, technology ecosystems, priorities, and transformation objectives. - Evaluate complex retail environments covering point-of-sale systems, payments, integrations, data flows, infrastructure, peripherals, cloud services, third-party applications, and operational processes. - Produce current-state and future-state assessments that highlight gaps, dependencies, opportunities, and recommended paths to modern commerce solutions. - Formulate prescriptive recommendations balancing near-term business value with long-term strategic objectives. - Design incremental adoption strategies that deliver early wins while building toward broader modernization, avoiding unnecessary disruption from all-at-once rollouts. - Compare alternative approaches across business value, implementation effort, complexity, risk, dependencies, cost, time-to-value, and expected return. - Translate intricate business and technical considerations into clear narratives for executives, stakeholders, technical teams, and internal partners. - Support pre-sales pursuits, solution positioning, and strategic account discussions by aligning platform capabilities with customer objectives. - Draft initial solution and transformation blueprints, then engage product, engineering, architecture, professional services, and analyst teams to validate and mature plans. - Apply AI tools for research, synthesis, exploration, and reporting while exercising critical judgment on outputs. - Travel up to 25% for customer engagements, workshops, and strategic pursuits.

Requirements

- 10+ years of professional experience in retail technology, retail software, solution consulting, business analysis, product management, or a related discipline. - Demonstrated ability to independently lead customer conversations and defend recommendations. - Strong understanding of point-of-sale, payments, cloud, integrations, and broader retail infrastructure landscapes. - Experience translating technical complexity into clear recommendations for executive and technical audiences. - Track record supporting pre-sales, solution positioning, and strategic account pursuits. - Sound judgment when working with AI-generated information, including questioning assumptions, validating conclusions, and combining AI-assisted analysis with independent critical thinking.

Nice to have

- Deep experience with retail operations and technology environments throughout Latin America. - Familiarity with regional differences in fiscal and regulatory requirements, taxation, payments, localization, infrastructure, connectivity, and labor practices. - Experience partnering with Latin American retailers, regional business partners, technology providers, solution providers, and systems integrators. - Background supporting large or complex retail transformation and modernization programs. - Experience producing current-state assessments, capability maps, fit-gap analyses, solution blueprints, or transformation strategies. - Exposure to global retail programs across multiple countries or regions. - Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.