Customer Experience Specialist (Dutch/English)

Role overview Support users and business partners of a food-sharing marketplace, helping them resolve issues and get the most from the service. The work spans written, phone, chat, and social channels, with a focus on thoughtful service, partner retention, and surfacing recurring problems to internal teams.

Responsibilities - Respond to user and partner questions by email, chat, and phone, and handle inquiries through social media channels. - Manage urgent or sensitive cases with care and contact users or stores proactively when needed. - Help users and partners make effective use of the service through targeted support and retention efforts. - Communicate in a way that encourages practical action to reduce food waste. - Identify recurring customer or partner pain points and share technical or operational issues with relevant teams. - Work toward service KPIs while maintaining a high standard of customer care.

Requirements - Experience in customer service or account management. - Fluency in Dutch and English, written and spoken. - Based in Scotland and able to work Saturday through Wednesday, 9 a.m. to 6 p.m. - Strong communication skills, attention to detail, and comfort handling repetitive tasks and performance targets. - Able to build positive relationships, work collaboratively, and resolve customer conflicts. - Familiarity with CRM software such as Zendesk, Salesforce, HubSpot, or SAP.

Nice to have - Experience with a marketplace, large digital platform, or food industry.

Benefits and work setup - Fully remote, fixed-term contract for 18 months. - Flexible working hours and vacation and wellness benefits are described as part of the offering. - The role offers team learning and professional development in an international organization.