Manager Onboarding and Professional Services

Role overview Manage the people, staffing, and operating practices behind enterprise customer onboarding and professional services delivery. This people leadership role helps ensure that consultants are assigned effectively across concurrent engagements, delivery risks surface early, and customers receive consistent implementation support. It does not require hands-on development or direct project management.

Responsibilities - Coach and develop solution consultants and delivery professionals through goal setting, regular feedback, and performance management. - Schedule resources across onboarding and post-implementation work, maintain capacity visibility, and resolve staffing constraints with stakeholders. - Monitor billable utilization, time entry, estimates, and workload forecasts; flag delivery or capacity risks early. - Coordinate with project management and technical teams on sequencing, dependencies, milestones, staffing, and documentation. - Support escalations, requirements capture, scope clarity, quality standards, launch readiness, and transitions to support. - Improve delivery playbooks, cross-training, and backup coverage; use approved AI tools with human review and appropriate data protection.

Requirements - At least 8 years in professional services, onboarding, implementation, or related customer delivery, including people leadership. - Experience allocating staff across concurrent projects, forecasting capacity, and managing utilization. - A record of coaching delivery professionals and holding teams accountable for outcomes. - Understanding of enterprise project lifecycles, requirements, dependencies, milestones, and delivery risks. - Familiarity with billable services, time-and-materials work, or similar service economics. - Ability to work across project management, consulting, and technical teams, and to apply AI tools responsibly. - Working understanding of delivery involving integrations, web experiences, data, or CRM platforms.

Nice to have Experience with Microsoft Dynamics CRM, association management software, service ticketing, data migration, API integrations, contractors, offshore partners, or delivery quality practices.

Benefits and work setup The position is hybrid or remote in the Austin, Texas area. Listed benefits include medical, dental, and vision coverage; employer-paid disability insurance; life insurance; a 401(k) match up to 4%; flexible paid time off; sick days and holidays; paid parental leave; and additional wellness and family support benefits. The listed base salary range is $118,000–$123,500 per year.