Staff/Senior Software Engineer, Voice AI Platform

Role overview

A Staff Software Engineer position on a Voice AI platform team building foundational infrastructure that powers conversational experiences across a restaurant technology product. The role owns end-to-end design and execution of resilient, scalable backend services and platform components in a greenfield space. The work involves shaping architecture, integrating AI capabilities, and setting engineering standards that influence teams across the organization.

Responsibilities

- Design, build, deploy, and maintain resilient, scalable backend services for the voice AI platform - Lead complex, cross-cutting projects from design through production, owning outcomes and driving alignment - Shape technical direction through architectural decisions, defined patterns, and reduced complexity for downstream teams - Build and evolve integrations with AI platforms and internal systems, balancing speed, reliability, and long-term scalability - Establish observability, monitoring, and evaluation patterns for AI-powered systems - Set and uphold engineering quality standards through written guidance, code reviews, and mentorship - Mentor engineers at all levels through design feedback and technical coaching

Requirements

- 8+ years of experience with object-oriented languages such as Java or Kotlin - Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, or related field - Experience developing AI-integrated products, with practical understanding of shipping systems that incorporate LLMs or other AI capabilities - Experience building AI-powered systems, including nondeterminism, evaluation strategies, observability, and cost management - Track record of shipping complex, mission-critical production services and owning them long-term - Experience leading multi-person and multi-team projects end-to-end, from design through rollout - Deep understanding of distributed systems, scalability, and production reliability - Basic familiarity with frontend development - Active daily use of AI coding tools such as Claude Code or Cursor

Nice to have

- Experience with voice or conversational AI platforms

Benefits and work setup

- US-based remote, or hybrid in Boston or New York - Starting salary determined by skills, experience, and geographic pay zone, with ranges from $151,000 to $309,000 USD depending on zone - Total rewards package including cash compensation (overtime, bonus, or commissions where eligible) and equity - Hybrid work model supporting in-person collaboration with flexibility for individual needs