Solutions Engineer

Role overview

Serve as the technical lead on complex enterprise sales evaluations for a developer-focused content editing platform and its AI capabilities. As the first dedicated solutions engineer, you will advise customers directly while establishing reusable methods, demos, and proof-of-concept practices for the wider commercial team. The position combines customer-facing technical work with building the foundations of a solutions engineering function.

Responsibilities

- Lead discovery into customer architecture, content workflows, integration needs, and AI objectives. - Recommend and explain solution designs, including where the platform fits and where it may not. - Build tailored demonstrations and guide technical evaluations from discovery through architecture, security review, and decision. - Define evaluation criteria and run structured proofs of concept with clear goals, timelines, and checkpoints; advise when an evaluation is unnecessary. - Explain AI system design to technical and business audiences, including model use, orchestration, retrieval-augmented generation, privacy, and security. - Create reusable discovery guides, demos, evaluation processes, and competitive materials; share customer and market feedback with product and engineering teams. - Help account teams handle initial technical and AI discussions and connect technical choices to business outcomes.

Requirements

- 5+ years in technical presales as a solutions engineer, sales engineer, or solutions architect at a B2B software company; developer or product-team sales experience is preferred. - Track record of guiding complex, multi-stakeholder enterprise evaluations and structured proofs of concept. - Fluency with JavaScript, modern front-end frameworks, APIs, SDKs, and integration patterns. - Working knowledge of AI architectures, including language model APIs, orchestration, retrieval-augmented generation, model selection, data privacy, and security. - Consultative problem-solving skills, including mapping workflows and shaping solutions from configurable product components. - Clear communication with engineers, architects, and senior business stakeholders, plus initiative to establish a new operating approach.

Nice to have

- Experience as an early solutions engineer or prior software engineering work. - Experience with regulated sectors such as financial services, healthcare, or legal.

Benefits and work setup

- Fully remote work, medical and retirement benefits, and paid time off. - Additional paid leave and annual personal development funds based on tenure. - Access to a mental health and wellbeing service.