German Customer Service Advisor - Remote (3-6M Contract)

Role overview

This remote, UK-based contract role focuses on delivering German-language customer support for a digital commerce operation. The position runs on an initial three-to-six-month term, with the possibility of extension depending on business needs. Successful candidates will work a rotational shift pattern covering 8am to 8pm, including one weekend in three, and serve as the first point of contact for customers across multiple channels.

Responsibilities

- Handle inbound enquiries across email, phone, live chat, and social media - Provide product guidance and resolve order-related issues with professionalism - Meet department targets while maintaining consistent service quality - Collaborate with team members and other departments to enhance overall customer experience - Build product knowledge through ongoing training programmes - Engage politely with customers to uphold brand service standards

Requirements

- Strong written and verbal communication skills in both English and German - Willingness to learn and develop within the role - Professional, friendly, and hardworking approach - Alignment with values around showing up, digging in, and getting things done

Benefits and work setup

- 25 days' annual leave plus bank holidays, birthday leave, and the option to buy additional days - Enhanced maternity and paternity pay after qualifying service, plus up to 10 days' compassionate leave - Two paid volunteering days after 12 months of service - Access to in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 employee assistance programme - Generous staff discount across product brands and a salary sacrifice scheme for personal tech - Employee referral scheme with earning potential