Trust and Safety Analyst (Contract)

Role overview Help maintain a safe and welcoming online game community by investigating reports and applying established safety policies. This contract role includes reviewing potentially sensitive cases, documenting decisions, and communicating directly with players about moderation outcomes.

Responsibilities - Investigate safety cases manually and apply enforcement actions in line with policy. - Review reports and detected violations involving harassment, discrimination, griefing, cheating, toxic conduct, or other inappropriate behavior, including explicit material. - Record case information accurately to support investigations and internal reporting. - Prepare and submit reports concerning illegal harms to the appropriate child protection or law enforcement authorities. - Respond to players appealing bans, sanctions, or other moderation decisions.

Requirements - One to two or more years of experience in trust and safety, content moderation, customer support, or a related area involving disputes or policy violations. - Understanding of sensitive player issues, digital privacy rights, and online safety practices. - Ability to communicate empathetically on sensitive topics while consistently applying safety guidelines. - Experience documenting sensitive cases, such as child safety matters, or following incident and case-handling procedures. - Strong written and verbal communication, analytical judgment, attention to detail, and problem-solving skills.

Nice to have - SaaS customer or player support experience, or trust and safety moderation experience. - Familiarity with Helpshift or Jira. - Interest in the game Sky: Children of the Light.

Benefits and work setup The contract is expected to last six to eight months and is remote within the United States and Canada. The source lists an hourly rate of $30–$40.