Senior Conversation Designer, Consumer Agent

Role overview Shape how a consumer AI agent communicates while handling tasks on a user’s behalf. You’ll establish a consistent voice and design the language for delegation, approvals, refusals, uncertainty, and recovery so people can understand the agent’s actions and know when to trust or intervene.

Responsibilities - Define the agent’s voice, tone, and disclosure practices across the tasks it handles. - Write interaction patterns for delegation, approvals, refusals, and recovery, including clear expressions of uncertainty. - Develop prompts and guardrails that produce coherent, consistent communication. - Run dialogue experiments and evaluations, partnering with AI engineers on prompt and model changes. - Create a style guide for future agent experiences.

Requirements - At least five years in conversation design, content design, or UX writing for voice or chat products. - Experience shipping a production LLM product where the writing was central to how it worked. - Strong editorial judgment and the ability to explain how specific wording affects user trust. - Familiarity with evaluation and prompt engineering tools. - Ability and interest to work fully remotely.

Nice to have - Background in linguistics, journalism, or screenwriting. - Public writing about voice and language for AI products.