Forward Deployed AI Engineer

Role overview Lead technical delivery of AI agent solutions for large enterprise customers, from architecture and prototypes through production deployment. The role combines hands-on software engineering, implementation leadership, and customer consultation, with responsibility for managing technical risks and translating deployment experience into product improvements.

Responsibilities - Architect complex AI deployments, managing cross-system dependencies and meeting enterprise security and scalability needs. - Build, test, and deploy AI agents using platform capabilities and third-party APIs or SDKs; take solutions from prototype to production. - Lead technical discussions with customer engineering leaders and architects, address detailed questions, and build alignment across teams. - Identify and mitigate implementation risks across customer environments. - Turn lessons from deployments into reusable solution patterns and tooling, and share actionable feedback with product and engineering teams. - Mentor junior engineers and specialists in AI architecture, production quality, and customer-facing delivery.

Requirements - Five to seven or more years of software or solution engineering experience, including at least one year architecting and deploying AI, machine learning, or agentic solutions. - Consulting or project implementation experience with large-scale IT integration, ERP, or AI projects, including customer-side project leadership. - Demonstrated experience designing and delivering multi-agent systems with planning, memory, and tool-use capabilities. - Proficiency in JavaScript, TypeScript, Python, or comparable languages, and experience writing secure, scalable, tested production code. - Deep knowledge of APIs, webhooks, message queues, and data architecture for secure and reliable integrations. - Strong prompt engineering and model optimization skills, plus the ability to build credibility with executives and align technical stakeholders.

Nice to have - Hands-on experience with retrieval-augmented generation and vector databases. - Familiarity with healthcare, retail, contact center, unified communications, or customer experience systems.

Benefits and work setup - Base pay range of $180,000–$225,000, with possible equity and short-term bonus or commission depending on level and role. - Medical, dental, vision, life, and disability insurance; an employee assistance program; and a 401(k) plan. - Paid holidays and paid time off. Exempt employees have an uncapped PTO program; non-exempt employees accrue PTO. Programs are subject to approval and business needs. - Work is primarily office-based and computer-focused.