Customer Success Manager

Role overview Guide business and enterprise customers through setup and ongoing use of connected camera and monitoring systems. You’ll serve as their primary technical contact, helping deployments run smoothly, maintaining account health, and identifying when customers may benefit from expanding to additional sites.

Responsibilities - Lead customer onboarding, including hardware activation, cellular connectivity, platform setup, and user training. - Coordinate technical setup and logistics for enterprise trials, then guide clients through the platform. - Check in with customers to review device activity, deployment needs, subscription renewals, and account health. - Track usage and account trends, report performance, and identify risks to retention. - Spot potential expansions and connect customers with sales colleagues to discuss next steps. - Resolve escalations, share customer feedback with internal teams, and help improve onboarding resources and processes.

Requirements - Bachelor’s degree in business, marketing, or a related field. - At least three years in customer success, account management, or technical support in a B2B technology setting such as hardware, IoT, security, or SaaS. - Experience with customer onboarding, retention, enterprise accounts, and trial or pilot programs. - Ability to interpret usage data and account trends to improve deployment health and find growth opportunities. - Strong communication, relationship-building, and escalation-handling skills across both operational and executive contacts. - Excellent organization, practical problem-solving, and ability to manage multiple accounts in a fast-paced environment. - Familiarity with CRM and customer success platforms.

Benefits and work setup Remote-first flexibility is offered, alongside medical, dental, and vision coverage, life and disability insurance, retirement savings, paid leave, performance bonuses, professional development, and outdoor-related employee activities and product discounts. The role is not currently open to candidates based in Alaska, Connecticut, Delaware, Massachusetts, New Mexico, or South Dakota.