Technical Customer Success Manager

Role overview

This role supports enterprise customers through the technical adoption of a parking and mobility hardware-and-SaaS portfolio, helping operators get more value from integrated solutions in complex real-world environments. The position blends customer success, technical guidance, and cross-functional coordination across sales, support, product, and engineering.

Responsibilities

- Guide customers through effective use of hardware, SaaS products, and related integrations in their parking operations. - Demonstrate product capabilities and integration options to drive adoption across an assigned customer portfolio. - Partner with Sales, Account Management, Support, Product, Engineering, and Training to maintain customer success plans and shared objectives. - Track customer activity, requests, and issues in Salesforce and JIRA, and use usage data to identify value-expansion opportunities. - Prepare and deliver technical and business reviews covering usage, capabilities, customer goals, and adoption opportunities. - Provide hands-on troubleshooting for straightforward technical challenges and escalate complex issues through established channels.

Requirements

- 3-5 years of experience in customer success, technical support, technical sales, or a related field, ideally with enterprise technology solutions. - Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, Information Technology, or a related discipline preferred. - Strong ability to communicate technical and business concepts clearly to customers and internal stakeholders. - Working knowledge of hardware and SaaS solutions, including integration concepts and functionality. - Experience with CRM and case management tools, Salesforce preferred, plus strong analytical and problem-solving skills. - Excellent English verbal and written communication skills with a customer-service orientation.

Nice to have

- Exposure to software architecture, product development, or technical solution design. - Familiarity with continuous improvement methodologies.

Benefits and work setup

- Travel expectation of 25% to 50% for customer engagements. - Equal opportunity employer statement included in the source materials.