Customer Support Advisor

Role overview

This is a permanent, full-time customer-facing position within a UK contact centre supporting commercial operations in the food and beverage industry. The advisor role focuses on handling inbound customer enquiries, providing timely resolutions, and contributing to a positive customer experience during standard daytime hours, with the flexibility of remote working from home.

Responsibilities

- Respond to incoming customer enquiries through phone, email, or chat channels in a professional and timely manner - Process customer orders, address concerns, and provide accurate product or service information - Document interactions and outcomes within internal systems to support service continuity - Build rapport with customers to encourage loyalty and repeat engagement - Escalate complex or unresolved issues to the appropriate team members - Contribute to team performance goals and continuous service improvement

Requirements

- Previous customer service experience, ideally within a contact centre or similar environment - Clear, confident communication skills across both written and verbal channels - Comfort working with digital tools and the ability to learn new systems quickly - Self-motivation and discipline to thrive in a fully remote setting - Strong problem-solving skills and attention to detail - Availability to work daytime hours based on a UK shift pattern

Benefits and work setup

- Permanent, full-time contract at 37.5 hours per week - Fully remote position based in the United Kingdom - Advertised salary of £28,110 - Standard daytime working hours