Sr. IT Support Engineer

Role overview This senior IT support role owns end-to-end IT operations across a modern SaaS stack while building AI-assisted workflows that resolve common requests automatically. It blends hands-on systems administration, automation engineering, and empathetic employee support, with a clear expectation that fast automation never replaces human judgment where it matters.

Responsibilities - Own IT support across Google Workspace, Okta, 1Password, and Slack, including provisioning, deprovisioning, access reviews, and MFA/SSO troubleshooting - Build and maintain AI-assisted support workflows with intelligent triage, routing, and self-serve flows - Administer an AI tooling stack company-wide, including seat provisioning, connector troubleshooting, and usage monitoring - Manage Mac and Windows endpoints via Jamf and Intune, covering patching, security baselines, and hardware lifecycle - Administer Google Groups, distro lists, and email hygiene, acting as a first line of defense on phishing reports - Automate onboarding and offboarding so new hires are productive on day one and departures are fully deprovisioned - Partner with Security and Compliance on access reviews and basic incident triage

Requirements - 5+ years in IT support or systems roles with real ownership of the toolset, not just ticket-closing - Deep hands-on experience administering Google Workspace, Okta, 1Password, and Slack - Experience with MDM platforms such as Jamf and/or Intune for Mac and Windows fleets - A track record of building automation or self-serve tooling that improves the employee IT experience - Judgment to know when automation is the right answer and when a person needs a person - Strong writing and communication skills that keep automated interactions feeling personal - Comfort owning ambiguous, cross-functional problems with minimal hand-holding

Nice to have - Software development experience (scripting, internal tools, or full-stack apps) - Hands-on work with agentic AI workflows and MCP servers - Compliance-adjacent experience (SOC 2, ISO 27001, or similar) and comfort with platforms like Vanta

Benefits and work setup The team emphasizes a culture free from discrimination and harassment, with strict compliance with applicable employment laws. Further perks and benefits are described in the company's internal documentation.