CRM Administrator

Role overview

Own the day-to-day health and ongoing improvement of a CRM environment centered on HubSpot, with periodic administration of Salesforce. The role focuses on keeping system structure, data, reporting, automations, and integrations reliable so that Sales, Marketing, Customer Success, and other teams can use consistent information and processes.

Responsibilities - Administer and optimize HubSpot, reviewing its objects, properties, associations, pipelines, and lifecycle stages for sound structure. - Provide periodic Salesforce administration, including configuration, user access, and troubleshooting, and help maintain consistency across platforms. - Audit, clean, deduplicate, and standardize CRM data; investigate mismatches, field mappings, and synchronization problems. - Maintain and improve dashboards and reports, resolving tracking, filter, or data discrepancies. - Troubleshoot workflows and automations, address conflicts or errors, and make process improvements where useful. - Monitor integrations and provide ongoing CRM support in partnership with cross-functional teams.

Requirements - Hands-on experience administering and improving existing CRM environments, especially HubSpot; familiarity with Salesforce administration is also relevant to the role. - Strong skills in CRM data management, cleanup, and data quality practices. - Experience maintaining reports and dashboards and investigating discrepancies. - Knowledge of CRM workflows, automation, and integration processes. - Ability to diagnose root causes in complex configurations and implement sustainable fixes. - Analytical attention to detail, sound prioritization, independent ownership, and clear cross-team communication.

Nice to have - Experience with HubSpot–Salesforce synchronization, CRM APIs, third-party integrations, or data mapping. - Familiarity with advanced HubSpot features, custom objects, complex workflows, Salesforce Flow, or advanced configuration. - Background in Sales, Marketing, or Revenue Operations; experience in B2B SaaS; or a HubSpot or Salesforce certification.

Benefits and work setup - Fully remote B2B contract paid in US dollars, with flexible hours and core team time aligned to US Eastern Time. - 20 paid vacation days, 12 holidays, and three sick days per year. - Medical insurance after probation and reimbursement for work equipment.