Project Manager

Role overview

A Project Manager role on the Services team of a clinical trial technology company, responsible for delivering Interactive Response Technology (IRT) used for randomization and drug supply management in mission-critical studies. The work centers on oncology, central nervous system, and rare disease trials, where the technology supports time-sensitive, life-sustaining patient interactions. The role involves leading cross-functional project teams, managing clients end-to-end, and contributing to product and process improvements.

Responsibilities

- Lead a cross-functional project team responsible for delivering IRT systems for randomization and drug supply management on time and within scope. - Manage client expectations across timelines, delivery, scope, and division of responsibilities, including leading the client Kick-Off Meeting. - Run specification review meetings, UAT planning, and ongoing internal and external project meetings, setting agendas, capturing minutes, and driving action items to closure. - Track all project tasks, manage scope and schedule, and proactively assess and escalate risks through established communication pathways. - Drive study resourcing in partnership with project team members and ensure client satisfaction throughout build and maintenance. - Coordinate with product and services teams to translate client feedback into new features and process improvements, and oversee tasks delegated to associate project managers. - Travel to client sites for meetings and end-user training sessions as required.

Requirements

- Bachelor's degree or equivalent experience. - 4-5 years of relevant experience in IT project management. - Strong interpersonal, communication, and consultative skills. - Solid time management, organizational, and analytical thinking abilities. - Creative problem-solving skills and strong attention to detail. - Ability to lead cross-functional teams and manage complex, regulated client engagements.

Nice to have

- Experience delivering IRT, randomization, drug supply management, or other clinical trial technology systems. - Familiarity with regulated life-sciences environments and the unique demands of high-stakes, time-sensitive trials. - Exposure to working with sponsors, CROs, and clinical sites across the study lifecycle.