Spotify Non-Voice Support with Turkish and English (Remote within Bulgaria) - Fixed Term Contract

Role overview This is a non-voice customer support position delivered through written channels such as email and social media for a major music streaming service. The role is based remotely within Bulgaria on a fixed-term contract, supporting Turkish-speaking users with English as a working language. It is an entry-level associate account management position within a large-scale customer service operation.

Responsibilities - Respond to Turkish-speaking customer inquiries through written channels including email, chat, and social media platforms. - Translate and resolve account, subscription, billing, or playback questions for users of a music streaming product. - Document interactions accurately and follow established service workflows and quality standards. - Escalate technical or account-specific issues to the appropriate team when needed. - Maintain confidentiality and handle user data in line with operational policies.

Requirements - Fluency in Turkish and working proficiency in English (written communication is the primary medium). - Eligibility to work remotely from within Bulgaria. - Comfort with written customer service, including tailoring tone across email and social media. - Ability to work full-time on a fixed-term contract schedule. - Basic familiarity with common streaming or digital subscription products.

Nice to have - Prior experience in non-voice customer support or contact center environments. - Additional language skills to support a multilingual user base.