Spotify Non-Voice Support with Italian and English (Remote within Bulgaria) - Fixed Term Contract

Role overview A fixed-term, fully remote customer support role within Bulgaria providing non-voice (written) assistance in Italian and English. The position supports a major music streaming service through email and social media channels and is suited to candidates seeking a defined-duration customer service engagement.

Responsibilities - Respond to customer inquiries through email and social media channels in Italian and English - Handle account-related questions and service issues for streaming customers - Maintain accurate case documentation and follow established support workflows - Deliver consistent written support that meets customer experience standards

Requirements - Professional working proficiency in Italian and English - Eligibility to work remotely from within Bulgaria - Customer service orientation with strong written communication skills - Comfort handling high-volume written interactions across email and social platforms

Benefits and work setup - Fully remote position within Bulgaria - Fixed-term contract employment - Full-time schedule - Project-based role supporting a major music streaming platform