Spotify Non-Voice Support with Italian and English (Remote within Bulgaria) - Fixed Term Contract

Role overview This non-voice customer support role serves Italian-speaking users of a major music streaming service through written channels such as email and social media. The position is fully remote within Bulgaria on a fixed-term contract, with English as the internal working language alongside Italian. It is an entry-level associate account management role within a structured customer service environment.

Responsibilities - Handle Italian-speaking customer inquiries through email, chat, and social media platforms in writing. - Resolve questions related to accounts, subscriptions, billing, and playback on a streaming product. - Follow defined quality standards, templates, and escalation paths for non-voice support. - Log interactions accurately in internal ticketing or CRM systems. - Treat user data with care and follow security and privacy policies.

Requirements - Native or near-native Italian with solid working proficiency in written English. - Eligibility to live and work remotely from within Bulgaria. - Strong written communication skills and ability to adapt tone across email and social media. - Availability to work full-time on a fixed-term contract schedule. - Comfort learning product flows for a consumer digital service.

Nice to have - Previous experience in a customer support, contact center, or digital service environment. - Additional European languages that could broaden coverage across user segments.