Spotify Non-Voice Support with German and English (Remote within Bulgaria) - Fixed Term Contract

Role overview

This fixed-term role delivers written customer support for a major audio streaming platform, helping users resolve account and service questions through email and social media channels. The position is fully remote within Bulgaria and calls for fluent German alongside working English, since the primary audience is German-speaking. It sits at an entry-level associate tier on an account management track, well suited to early-career customer service professionals.

Responsibilities

- Respond to user inquiries in German via email and social media messaging - Help customers resolve account, access, and general platform questions - Document each interaction accurately in the support platform - Escalate complex or technical cases to the appropriate team - Meet defined quality and productivity targets for written support - Stay current on product features and policy updates

Requirements

- Fluent written German and working English - Eligibility to work remotely from anywhere in Bulgaria - Comfort with non-voice, written support across email and social channels - Basic troubleshooting instincts and strong attention to detail - Reliable home internet setup and a quiet workspace - Ability to commit to a fixed-term, full-time schedule

Nice to have

- Prior experience in customer support, account management, or related work - Familiarity with CRM or ticketing tools - Interest in audio, music, or streaming services

Benefits and work setup

- Permanent work-from-home arrangement within Bulgaria - Fixed-term contract - Full-time schedule on a customer service operations team