Customer Service Representatives- Remote

Role overview This is a remote, full-time phone-based customer service position supporting a financial services client. The role sits at an entry level (Job Level 1) within the Banking & Financial Services vertical and is being staffed at scale, with a target headcount of 115 associates. Associates will work from home on a permanent basis and handle inbound customer interactions in English for a United States program.

Responsibilities - Answer incoming calls from customers of a financial services program in a courteous, accurate manner. - Resolve account, service, or general inquiries using provided tools, scripts, and knowledge resources. - Document each interaction thoroughly within internal systems for tracking and follow-up. - Meet individual and team performance targets related to call handling, quality, and customer satisfaction. - Escalate complex or unresolved issues to the appropriate internal team. - Adhere to schedule, attendance, and compliance standards for a permanent work-at-home environment.

Requirements - Eligibility to work as a regular, full-time employee in the United States. - Strong spoken and written communication skills in English. - Ability to work a full-time phone-based schedule from a remote home location. - Comfort using computers, phone systems, and standard customer service software. - Prior customer-facing experience is helpful but not strictly required given the entry-level classification. - Ability to start on or around the May 7, 2026 program launch date.

Nice to have - Previous customer service or call center experience in banking, lending, or another financial services context. - Familiarity with handling account inquiries, payment questions, or general servicing requests. - A quiet, dedicated home workspace suitable for sustained phone-based work.

Benefits and work setup - Permanent work-at-home arrangement with no on-site requirement. - Full-time schedule based in the United States. - Large-scale program with structured onboarding, training, and team support. - Language of operation is English; ATS metadata references a United States Business Unit.