Customer Service Representatives - Remote

Role overview This is a permanent, full-time remote customer service position supporting a telecom-sector program, with phone-based customer interactions conducted in English. The role is part of a large-scale hiring initiative (over 100 hires), making it well suited for candidates who are comfortable working within structured, high-volume support environments from a home office.

Responsibilities - Handle inbound and outbound phone-based customer inquiries in English for a telecom-sector account. - Document interactions and outcomes accurately within the program's systems and tools. - Follow established scripts, policies, and escalation paths to resolve customer issues consistently. - Contribute to service-level targets as part of a larger customer care team.

Requirements - Working proficiency in English suitable for phone-based customer support. - Eligibility and setup to work permanently from a home office in Canada. - Ability to work a full-time schedule in a structured contact centre environment. - Comfort with learning and using customer support software and call-handling tools.

Benefits and work setup - Permanent work-at-home arrangement. - Full-time schedule. - Part of a sizable hiring cohort with onboarding tied to a specific program start window.