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Support Engineer (EMEA - Weekends)
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About this role
Role overview This full-time role delivers world-class developer support for an open-source Postgres-based backend platform that combines database, authentication, storage, edge functions, realtime, and vector services. The support team is globally distributed, focused on minimizing time-to-fix, and works closely with product engineering and growth to keep the developer experience strong.
Responsibilities - Provide initial and timely responses to support cases spanning billing, pre-sales, optimization, and implementation questions - Triage incoming cases by directing users to existing answers, code examples, or documentation, or escalating to specialist teams - Monitor multiple community feedback channels including GitHub issues and discussions - Identify opportunities for new internal tooling or third-party tools to improve support efficiency - Reproduce reported issues, write test cases, and improve test coverage where applicable
Requirements - Three or more years of experience providing developer support to technical customers - Proficiency in SQL, ideally PostgreSQL, with comfort handling complex queries - Excellent written and spoken English communication skills - Comfort with Linux or Unix operating systems and the command line - Hands-on experience working with GitHub issues and discussions
Nice to have - Database administration experience - Familiarity with JavaScript frameworks such as React, Vue, and Svelte - Experience with Node.js - Computer science degree
Benefits and work setup - Four 10-hour shifts covering Friday through Monday, permanently on weekend coverage during 08:00 to 18:00 UTC - Hiring primarily focused on Europe, Africa, or Middle Eastern time zones, with exact hours adjusted slightly per timezone - Fully remote with global hiring and a co-working allowance usable anywhere - Equity ownership for every team member - Tech allowance for home office equipment - Health insurance coverage including dependents - Annual company-wide in-person off-site - Asynchronous, flexible work culture - Annual professional development budget