Support Engineer (APAC - Weekends)

Role overview Provide technical support to developers using a cloud backend platform built around PostgreSQL and related services. The support team responds to a broad range of questions, investigates issues, and works with product, engineering, and growth colleagues to help users reach a resolution quickly. This is a permanent, full-time role on a weekend schedule aligned with Asia-Pacific hours.

Responsibilities - Respond promptly to support cases, including billing, pre-sales, implementation, and performance questions. - Triage requests by sharing relevant documentation, examples, or prior answers, and route complex issues to the right technical or business team. - Monitor community support channels, including issue trackers and discussion forums. - Identify opportunities for tools or process changes that could make support more efficient. - Reproduce reported problems and, where experienced, create test cases or improve test coverage.

Requirements - At least three years of customer support experience serving technical customers. - Proficiency with SQL, ideally PostgreSQL, including comfort with complex queries. - Strong written and spoken English and clear communication with developers. - Working knowledge of Linux or Unix systems and command-line tools. - Experience handling GitHub issues and discussions.

Nice to have - Database administration experience. - Familiarity with React, Vue, or Svelte and some Node.js experience. - A computer science degree.

Benefits and work setup - Fully remote, with a coworking membership or allowance, equipment budget, health insurance coverage, and an annual learning allowance. - Equity participation, flexible asynchronous work, and annual team gatherings are also offered. - Four 10-hour shifts cover Friday through Monday at 00:00–10:00 UTC; the schedule is intended for candidates in Southeast Asia or India time zones.