Technical Support Engineer

Role overview Act as the technical point of contact between enterprise customers and a product engineering team for an AI-enabled sales platform. You will investigate and resolve customer issues, guide technical onboarding, and help enterprise pilots become operational on schedule. The role involves working directly with customer IT teams, CRM administrators, and end users, including customers in the United States.

Responsibilities - Troubleshoot customer issues across desktop applications, identity and access, device management, VPNs, and CRM integrations. - Lead technical onboarding so enterprise deployments and pilots are ready by agreed deadlines. - Gather evidence, reproduce problems, and distinguish configuration or user issues from product defects before escalating. - Coordinate follow-ups and open issues across multiple customer accounts. - Explain technical problems and solutions clearly to both end users and enterprise IT staff.

Requirements - Experience in technical support, support engineering, IT, or implementation; enterprise B2B software experience is preferred. - Hands-on knowledge of single sign-on and identity providers such as Okta or Microsoft Entra ID. - Experience with mobile device management, VPNs, and user or group administration in management consoles. - Strong troubleshooting skills for Mac and Windows, including application installation and operating system permissions. - CRM administration or integration experience, especially around user permissions. - Advanced English (C1 or higher) and confidence leading customer calls; able to work independently, own deadlines, and drive issues toward resolution.

Benefits and work setup - Full-time and remote.