WFE Success Coach

Role overview Support employees using workplace tuition assistance as they pursue education goals. This coaching role provides proactive, mostly outbound guidance from program transition through ongoing study, helping learners stay organized, address challenges, and connect with academic support.

Responsibilities - Coordinate with program advisors to help learners move smoothly into their selected education programs. - Check in with learners throughout their studies using phone, email, chat, and other outbound communication methods. - Help learners set academic goals, build study habits, manage time, and work through obstacles. - Monitor progress, identify potential roadblocks, and provide feedback and timely reminders about milestones and deadlines. - Connect learners with tutoring and other appropriate resources, and conduct progress reviews that recognize achievements. - Create or deliver workshops and resources on study skills, time management, and academic success; track progress and coaching outcomes.

Requirements - Bachelor’s degree from an accredited institution. - At least two years of experience in higher education advising, academic coaching, or a related field. - Strong communication, active listening, coaching, and relationship-building skills, including an empathetic and encouraging approach. - Ability to guide people toward education goals and familiarity with common academic challenges and support resources. - Ability to track learner progress and use data to assess coaching effectiveness. - Comfort using phone, email, and chat to provide responsive support.

Nice to have Experience supporting adult learners or non-traditional students, and a master’s degree.

Benefits and work setup Expected starting pay is $25.48 per hour; the listed range is $22.25–$33.75 per hour. Benefits for employees scheduled at least 30 hours weekly include health and insurance plans, paid time off, retirement savings, tuition assistance, and other programs. Travel of up to 10% may be required. The role is based in a typical office setting and may involve occasional extended hours.