Website Support Agent

Role overview A fully remote, full-time customer-facing role supporting clients who rely on the company's websites and digital properties. The position blends frontline customer communication with hands-on collaboration with web developers to resolve technical issues and improve the overall customer experience.

Responsibilities - Respond to customer inquiries about website functionality, navigation, and general website-related questions. - Work directly with web developers to troubleshoot and resolve technical issues reported by customers. - Document recurring or newly identified website issues and report them to the appropriate internal teams. - Coach customers on website best practices so they can get more value from the platform.

Requirements - Familiarity with how websites are structured, including common elements like navigation, pages, and content management workflows. - Strong problem-solving skills and a methodical approach to diagnosing issues. - Excellent communication skills, both written and verbal, for explaining technical topics to non-technical users. - Patience and a customer-centric attitude when handling support requests.

Benefits and work setup - Fully remote, full-time position.