Associate Customer Solutions Manager

Role overview Manage the post-sale customer relationship from onboarding and implementation through ongoing support, adoption, and account growth. Serve as the main customer contact and a practical advisor on design-to-manufacturing workflows, coordinating with internal commercial, product, support, and engineering teams to deliver customer outcomes.

Responsibilities - Lead onboarding from kickoff to launch by agreeing on success measures and coordinating configuration, data migration, deployment plans, and training. - Manage implementation, integration, workflow, and expansion projects, tracking scope, timelines, stakeholders, and risks. - Triage customer questions and technical issues, coordinate resolution with Support and Engineering, and keep customers informed. - Build relationships with executives, operations leads, and end users; support renewals, references, and expansion opportunities. - Monitor adoption and account health, and run business reviews that connect product use to customer goals. - Gather customer feedback and feature requests for Product and Engineering, while managing escalations with clear action plans.

Requirements - 3–5 years of professional experience in B2B SaaS, ideally focused on design-to-manufacturing solutions. - Customer-facing experience in customer success, implementation, account management, or sales engineering. - Track record managing onboarding and multiple concurrent projects through to agreed outcomes. - Hands-on customer support experience, including troubleshooting, issue triage, and escalation management. - Working knowledge of PLM, MES, or ERP systems, including implementation or support experience. - Strong communication, relationship-building, analytical, and problem-solving skills across audiences from end users to executives. - Willingness to travel extensively, approximately 30% or more, for implementations, training, and customer meetings.

Nice to have - Experience with manufacturing or engineering organizations, especially in aerospace, defense, or energy.

Benefits and work setup - Equity in the form of stock options, subsidized medical, dental, and vision insurance, and employer-paid life and disability coverage. - 401(k) with employer match, four weeks of paid time off, ten holidays, and paid family or parental leave. - Depending on location, access to an on-site gym or a monthly wellness stipend. - Advertised base salary target: $90,000–$130,000; final level and pay depend on experience and skills. - Work eligibility is subject to U.S. export-control requirements; qualifying status includes U.S. citizenship, permanent residence, or protected-individual status.