Customer Service Representative I (MCS)

Role overview Provide customer service and operational support to sales teams promoting products and services. This entry-level individual contributor role follows established procedures, answers routine questions, and helps keep sales and departmental processes moving.

Responsibilities - Respond to routine questions from internal and external customers about products and services. - Resolve straightforward inquiries and refer more complex concerns to the appropriate person. - Carry out a range of administrative and specialized operational support tasks. - Follow documented procedures to complete daily work and support sales activities. - Communicate clearly with customers and colleagues while working under direct supervision.

Requirements - High school diploma or equivalent; a bachelor’s degree is preferred. - Typically zero to two years of related work experience. - Basic communication skills and the ability to follow defined procedures. - Ability to handle routine issues independently and escalate concerns when needed.

Benefits and work setup Eligible employees may receive health and wellness coverage, paid time off, retirement savings with employer matching, an employee stock purchase program, and employee discounts.