Activation Engineer

Role overview

Guide healthcare technology customers from early technical evaluation through integration and production use of a healthcare claims clearinghouse. You will work across customer support, sales, account management, and product teams to clarify requirements, resolve technical blockers, and help customers reach planned transaction volumes. The role also turns customer experience into reusable guidance and product feedback.

Responsibilities - Qualify technical needs in pre-sales conversations, explain integration approaches, and identify product gaps that affect delivery. - Lead technical design during proofs of concept, define use cases, clear blockers, and help customers test integrations and interpret results. - Coordinate payer-list matching and insurance discovery batch tests, then explain outcomes and expected results. - Plan customer migrations, track transaction volumes against expectations, and investigate causes of processing errors. - Create feature guides, demos, talk tracks, best practices, and qualification materials for customer-facing teams. - Represent customer problems to Product through concise requirements and a prioritized, customer-informed feature backlog.

Requirements - Experience using and integrating APIs, with familiarity with JSON, X12, and other flat-file formats. - Experience in customer-facing work and the ability to establish credibility while investigating technical details. - Strong customer empathy and a product mindset: identify unmet needs and communicate them clearly to product and engineering teams. - Proactive, self-directed working style, with sound judgment about which customers or issues need attention. - Organization and responsiveness to manage many active customer and internal workstreams in a fast-moving environment. - Resourcefulness and clear communication, including keeping stakeholders informed and seeking input when needed.

Nice to have - Revenue cycle management knowledge or willingness to develop it. Experience with eligibility checks, claims submissions, claim status, or ERA reconciliation is especially relevant.