IT Support Engineer

Role overview

An IT Support Engineer is needed to deliver responsive, reliable technical support for a globally distributed organization. The role owns day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking, while partnering across teams to improve the employee experience.

Responsibilities

- Provide timely technical support across hardware, software, identity, network, and cloud application issues - Own employee onboarding and offboarding, including device setup, account provisioning, and application access - Configure, deploy, secure, track, and maintain laptops and other IT equipment - Administer identity, workspace, and endpoint-management platforms that power core workplace systems - Support identity and access management, SSO, MFA, endpoint security, and SaaS administration - Maintain accurate asset inventory, access records, operational processes, and IT documentation - Troubleshoot macOS and Windows environments, with opportunities to support Linux - Identify and implement improvements to IT workflows, support processes, and the employee experience - Build basic automations and integrations that reduce manual work - Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives - Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and related integrations

Requirements

- Experience in IT support, desktop support, systems administration, or a related technical role - Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications - Experience administering Google Workspace and device-management tools such as Kandji, Jamf, or similar platforms - Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration - Familiarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub - Strong troubleshooting skills and the ability to independently manage issues through resolution - Clear written and verbal communication skills, attention to detail, and a security-conscious, service-oriented approach - Interest in generative AI, automation, and emerging workplace technologies

Nice to have

- Experience supporting a globally distributed or remote workforce - Familiarity with Linux, AWS, or Google Cloud environments - Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools - Familiarity with IT ticketing systems, asset-management platforms, and knowledge bases - Experience supporting SOC 2, ISO 27001, access reviews, or similar compliance activities - Experience working within an AI, machine learning, research, or developer-focused organization - Exposure to internal AI assistants, agentic workflows, or related integrations

Benefits and work setup

- Annual salary range of $85,000–$120,000 USD, plus equity and benefits - Equal opportunity employer that does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses