Customer Service Representative

Role overview

Help patients access care by coordinating appointment requests and serving as a point of contact between patients and therapists. This customer service role supports clinic scheduling and helps reduce administrative pressure on front desk staff.

Responsibilities

- Schedule patient visits and coordinate appointments for therapists. - Answer incoming calls and respond to online appointment and contact requests. - Enter appointment information accurately and handle the different parts of the scheduling process. - Communicate clearly and respectfully with patients, colleagues, and managers. - Support a collaborative service team focused on helping patients reach care.

Requirements

- High school diploma or equivalent. - Strong verbal and written communication skills and a customer-focused approach. - Residence in New York, New Jersey, or Connecticut. - Ability to attend initial training in Manhattan for three weeks. - Ability to work Monday through Friday across all rotating shifts: 7 a.m.–4 p.m., 8 a.m.–5 p.m., 9 a.m.–6 p.m., 10 a.m.–7 p.m., and 11 a.m.–8 p.m. - For remote work, a quiet private workspace and home internet speed of at least 300 Mbps are required.

Nice to have

Previous customer service experience and familiarity with multi-line phone systems are helpful.

Benefits and work setup

Training takes place in person in Manhattan; afterward, the role is remote. The schedule rotates across the listed weekday shifts, and all shifts are required.