Customer Success Manager - US [IC2]

Role overview Join a small, high-performing Customer Success team managing roughly 40 commercial and enterprise accounts through a scaled engagement model. The role focuses on building relationships, driving adoption, identifying risk and growth opportunities, and helping customers realize measurable value from a code intelligence platform used by large engineering organizations.

Responsibilities - Own regular customer engagement for an assigned portfolio, developing a deep understanding of workflows, stakeholders, and business priorities - Monitor customer health, product adoption, telemetry, and engagement signals to prioritize where human intervention has the greatest impact - Partner with a Digital Program Manager to advance scalable digital programs based on customer insights and engagement data - Identify accounts needing deeper engagement, enablement, or risk mitigation and take action accordingly - Independently lead standard product trainings and workflow discussions with customer teams - Partner with Account Executives on customer strategy, renewals, and expansion opportunities - Run experiments and repeatable plays that improve adoption, engagement, and retention across the scaled segment

Requirements - Prior experience in Customer Success or a related client-facing role managing a portfolio of accounts - Ability to interpret product telemetry, engagement data, and customer health signals to drive decisions - Strong relationship-building skills with experience developing multithreaded relationships across customer organizations - Comfort working in a remote, globally distributed team and collaborating across time zones - Excellent written and verbal communication skills, including the ability to lead trainings and product discussions - Self-directed work style with the ability to prioritize a large portfolio and execute independently

Benefits and work setup - Base salary of $96,640 USD plus $24,160 USD commission, for a total OTE of $120,800 USD - Equity participation and a generous perks and benefits package - Preference for candidates located in the United States, with global hiring possible - Distributed team culture with high agency, direct communication, and customer focus