Customer Experience Partner

Role overview Improve customer satisfaction, loyalty, and retention throughout the customer journey for a business serving the solar and renewable energy market. The role combines customer experience initiatives with sales quoting support and close coordination across sales, product, and operations. It calls for someone who can manage detailed processes while identifying practical ways to improve service.

Responsibilities - Help develop and implement customer experience strategies aligned with business objectives. - Support sales through timely, accurate quotes and customer proposals. - Coordinate with sales, product, and operations teams to provide a consistent customer experience. - Identify and implement improvements across the customer journey. - Carry out retention initiatives intended to strengthen loyalty and reduce customer churn. - Represent customer needs internally and use feedback to inform service improvements.

Requirements - Experience in customer experience, customer service, account management, or a related field; the listing specifies at least two years in customer service or account management. - Understanding of customer journey mapping, experience design, and service quality. - Strong communication and cross-functional collaboration skills. - Ability to prioritize multiple projects in a fast-moving environment. - Analytical approach to customer feedback and ability to turn findings into actionable changes.

Nice to have Experience with customer experience tools, CRM systems, or quoting platforms; background in solar or renewable energy; and a bachelor’s degree in business, marketing, or a related field.