Customer Service Agent (Remote, Tech Startup)

Role overview Help customers manage insurance policies with responsive, practical support in a fully remote customer operations role. You’ll learn a changing digital product and a broad set of insurance options, resolve service needs, and surface useful advice or feedback that can improve the customer experience.

Responsibilities - Respond to inbound calls from policyholders and resolve questions or service issues. - Identify relevant coverage options, discounts, or renewal changes customers may need to consider. - Learn the product and insurance offerings well enough to guide customers through their choices. - Process policy service requests involving vehicles, drivers, lienholders, and documents. - Share customer feedback and recurring issues with product teams to help improve the service.

Requirements - Friendly, positive approach and willingness to work collaboratively. - Strong communication and problem-solving skills. - Dependable work ethic. - Prior experience in customer service, sales, or hospitality is helpful but not required.

Benefits and work setup The role is fully remote and pays $19–$21 per hour, with equity options. Scheduling choices include five eight-hour days or four ten-hour days. The listing describes medical, dental, and vision coverage, retirement matching, paid vacation, provided work equipment, and paid support toward a property and casualty insurance license. Eligibility is limited to residents of specified U.S. states or Ontario, with separate location lists for salaried and hourly employees.