Remote job
Peer Support Specialist - Part Time
Job details
About this role
Role overview
Provide compassionate phone support to people seeking connection, encouragement, or help navigating difficult circumstances. Drawing on lived recovery experience, the Peer Support Specialist builds a respectful, collaborative conversation that supports callers’ own choices and coping approaches. This part-time position follows a regular weekend and early-week schedule.
Responsibilities - Engage callers and families with empathy, respect, person-first language, and a nonjudgmental approach. - Use lived experience to build rapport, offer hope, and support callers in expressing their preferences and needs. - Help callers clarify their concerns and feelings, recognize strengths, and consider coping strategies. - Share information about relevant community resources when appropriate. - Identify crisis calls and follow procedures for connecting callers to crisis support. - Document interactions in an electronic health record and handle protected health information in line with privacy requirements.
Requirements - Lived personal experience with recovery and a completed Peer or Recovery Support Specialist certification. - High school diploma or GED; comparable education, experience, or training may be considered. - At least one year of office work or volunteer experience; field experience of up to two years is listed. - Strong interpersonal and verbal communication skills, with knowledge of recovery principles. - Professional boundaries, dependable attendance, compassion, and willingness to learn and reflect. - For remote work, a private, secure internet connection with at least 50 Mbps download and 5 Mbps upload, and average jitter below 20% of latency.
Benefits and work setup
The listed schedule is Sunday through Tuesday and Saturday, 8:30 a.m.–1:30 p.m. The role may be performed in an office or home-office setting; a hybrid schedule is offered. Listed pay is $17–$20 per hour. Benefits include paid time off, medical, dental and vision coverage, life and disability insurance, retirement savings options, and an employee assistance program. Some benefits begin after specified waiting periods.