Field Support Representative - Virginia

Role overview Support utility, energy, and government customers as they deploy and operate drone systems for inspections and other field programs. The role blends on-site and remote technical support, flight and network troubleshooting, customer training, and coordination with product and engineering teams. It is centered on helping customers maintain reliable operations across aircraft, docking equipment, cloud services, and field networks.

Responsibilities - Respond to advanced support questions from program managers, inspectors, and field crews, serving as a technical product contact. - Help customers deploy and expand dock-based drone programs, remote operations, and recurring automated inspection missions. - Diagnose aircraft firmware, flight workflow, media streaming, cloud, and network issues using logs, incident records, and internal guidance. - Recommend mitigations, refine triage and escalation processes, and reduce avoidable engineering escalations. - Train customers on aircraft and dock operation and maintenance, accounting for utility-site safety and access procedures. - Bring customer feedback and operational needs to support, product, engineering, and training teams.

Requirements - At least three years of drone operations and flight experience, ideally in utility, energy, or critical-infrastructure inspection. - Experience troubleshooting complex enterprise, utility, or field networks, APIs, and third-party integrations. - Ability to manage multiple customer issues and projects through resolution. - Willingness to work across local sites and travel regionally, potentially 40–60% of the time.

Nice to have - Experience with cellular networks, wireless links, utility operational and IT networks, or GIS and asset-management integrations. - FAA Part 107 certification; remote operations or beyond-visual-line-of-sight experience is also useful.

Benefits and work setup - Richmond-area proximity is the primary location preference; the role includes remote work, customer-site visits, and regional travel. - The listed annual base salary range is $110,000–$130,000. Eligible full-time employees may receive stock options, health coverage, paid vacation, sick leave, holiday pay, and a 401(k) plan.