Senior Support Engineer (Distributed Storage)

Role overview

Senior support engineering role focused on diagnosing complex issues for a Kubernetes-native distributed storage platform using NVMe over Fabrics. The position combines deep technical investigation with clear, reliable customer communication. You will be responsible for understanding failures at their root and helping customers navigate issues through resolution.

Responsibilities

- Lead root cause analysis for incidents and technical problems affecting the distributed storage platform. - Investigate issues involving Kubernetes-native deployment and NVMe-over-Fabrics storage workflows. - Communicate findings, progress, and resolutions clearly to customers. - Own support cases through diagnosis and customer-facing follow-up.

Requirements

- Senior-level experience in technical support engineering or a closely related infrastructure role. - Ability to perform structured root cause analysis on complex distributed systems. - Working knowledge of Kubernetes-based platforms and distributed storage concepts. - Familiarity with NVMe over Fabrics or comparable networked storage technologies. - Strong written and verbal customer communication skills.