Patient Services Representative II - Call Center Remote

Role overview Handle a high volume of incoming calls for a medical services team, helping patients arrange appointments and route requests to the right office or provider. The work combines scheduling, careful message-taking, insurance and referral questions, and judgment about whether an issue needs urgent attention. This is a remote position limited to people living within 30 miles of the service location.

Responsibilities - Answer more than 100 calls on a busy day while switching between provider and office protocols. - Schedule office, laboratory, and nurse appointments. - Record detailed messages in line with written provider instructions. - Explain or clarify insurance and referral requirements using available information. - Use sound judgment to distinguish urgent concerns from routine requests and direct them appropriately. - Resolve customer service issues while balancing competing tasks and challenging interactions.

Requirements - High school diploma. - Strong spoken communication and interpersonal skills when working with patients, clinicians, staff, and other callers. - Ability to use a computer and relevant software applications. - Ability to multitask, prioritize, and handle difficult situations with independent judgment. - Call center or front desk experience is preferred; prior insurance experience and detailed insurance knowledge are also preferred.

Benefits and work setup - Weekday daytime schedule, Monday through Friday, with no holidays or weekends. - Remote work requires residence within 30 miles of the service location. - Listed pay range is $18.70–$23.38 per hour; the final rate may depend on experience, education, credentials, demonstrated abilities, and other factors. - Eligible full-time and part-time employees may receive medical, dental, and vision coverage, life insurance, flexible spending and voluntary plans, paid time off and sick time, a matched 401(k), wellness resources, and tuition reimbursement. Registry employees may qualify for the 401(k) plan but are not eligible for health and welfare benefits.