Sr. Care Advisor - Remote

Role overview

Guide members and families through the process of finding, hiring, and retaining a non-medical in-home caregiver. This remote senior advisor role combines personalized member support with benefit guidance, caregiver matching, and follow-up after placement. In addition to handling the core advisor work, the senior team member serves as a resource for colleagues and contributes to improving team practices and the member experience.

Responsibilities

- Build rapport with members and families, answer benefit questions, and support their caregiver search and hiring decisions. - Coordinate with enrollment colleagues to provide smooth handoffs and clear communication throughout the process. - Follow up after a caregiver is hired to support ongoing satisfaction for families and caregivers. - Keep accurate, complete records of member and caregiver interactions in the designated electronic record system. - Address concerns and escalations, identify patterns affecting the member experience, and suggest process improvements. - Support teammates by sharing expertise, contributing to projects and pilots, and helping onboard or shadow new team members.

Requirements

- High school diploma or equivalent. - At least six months of successful experience as a care advisor or enrollment specialist. - Strong written and verbal communication skills, including comfort communicating by phone, email, and text. - Excellent organization, attention to detail, time management, and ability to handle multiple priorities. - Ability to work independently in a remote setting, use Microsoft Office, maintain confidentiality, and exercise sound judgment. - A professional, supportive approach to members and colleagues, with the ability to resolve problems and assist with escalations.

Nice to have

- Some college coursework. - Previous healthcare experience.

Benefits and work setup

- Remote work; the role involves extended periods at a desk using a computer.