ROI Support Specialist - Remote

Role overview Help resolve issues that affect requests for copies of patient medical records, supporting teams responsible for fulfillment, quality control, customer service, and billing. The work combines record research, data entry, and quality checks to keep requests accurate, compliant, and moving through the workflow.

Responsibilities - Assist record request specialists with issues arising while requests are being processed or after records have been delivered. - Check that record releases meet applicable privacy rules and other relevant state and federal requirements. - Enter request information and perform quality control checks on fulfillment work. - Coordinate with customer service and other departments to answer questions and resolve workflow or record problems. - Research and address issues promptly to limit delays, escalating critical matters to management. - Protect patient, employee, and volunteer information, follow information governance procedures, and report suspected misconduct.

Requirements - At least six months of experience in quality control, credit and collections, or customer service within the relevant healthcare information services environment; one year or more is preferred. - Ability to use electronic record workflow systems and common office tools such as word processing, spreadsheets, and email. - Careful attention to detail and the ability to work reliably and productively in a fast-paced environment. - Strong written and verbal communication, professionalism, and ability to work independently with limited supervision. - Ability to handle prolonged computer and document work, including keyboarding and reading records on screen; the role also requires communicating effectively and handling materials weighing up to 25 pounds.

Benefits and work setup The position is identified as remote. The source does not provide specific compensation or benefits details.